Cardemio offers both free and paid services. This Refund Policy applies to any paid subscriptions, premium features, or one-time purchases made through the platform.
We encourage users to evaluate the free features before purchasing. Refund requests are evaluated on a case-by-case basis.
If you are not satisfied with a paid subscription, you may request a refund within 14 days of the initial purchase. Refunds for subscription renewals are generally not provided, but you may cancel at any time to stop future billing.
Refunds are considered when there is a technical issue that prevents service use, accidental duplicate charges, or if the service was materially misrepresented. Abuse of the refund policy may result in denial of future requests.
Approved refunds are processed to the original payment method within 10–14 business days. The exact timing depends on your payment provider.
You may cancel your subscription at any time from your account settings. Cancellation stops future billing; you retain access until the end of the current billing period.
To request a refund or ask questions about this policy, contact us at support@cardemio.com.