Refund Policy
1. 30-Day Money-Back Guarantee
Cardemio, operated by KSUR Services, offers a 30-day money-back guarantee. If you are not satisfied with a paid subscription or one-time purchase, you can request a full refund within 30 days of your order date.
2. How to Request a Refund
Refunds are processed by our payment provider and Merchant of Record, Paddle.com. To request a refund, visit paddle.net with your order details, or email us at support@cardemio.com and we will help you.
3. Processing Time
Approved refunds are returned to your original payment method. Timing depends on your bank or payment provider, and usually takes a few business days to appear.
4. Cancellations
You may cancel your subscription at any time from your account settings or through the Paddle customer portal. Cancellation stops future billing, and you keep access to paid features until the end of the current billing period.
5. Free Plan
Cardemio offers free features so you can evaluate the product before purchasing. No payment is required to use the free plan.
6. Contact
For refund questions, contact KSUR Services (trading as Cardemio) at support@cardemio.com. Paddle.com handles customer service inquiries and returns for all orders.